The crew that installed it keeps it working.
Cameras go offline, batteries run down, recorders fill up. A plan means someone who knows your building is already on the way, and you're not paying a call-out fee to find out what's wrong.
Three plans. Pick by how fast you need us.
All three include phone support in business hours and a discount on parts. Prices are per property, per month, and you can cancel with a month's notice.
Check-in
$49 a month
Homes with a small system
- Response
- Five business days
- Visits
- One a year
- Yearly on-site check of every device
- Firmware updates and battery replacement
- Phone support in business hours
- Ten percent off parts
Covered
$129 a month
Most homes and small shops
- Response
- Next business day
- Visits
- Two a year
- Everything in Check-in
- Remote diagnostics before we roll a van
- Failed sensors and cameras under five years old replaced at no charge
- Lock and intercom faults treated as same-day
Managed
$299 a month
Businesses and larger homes
- Response
- Same day, within four hours in the five boroughs
- Visits
- Quarterly
- Everything in Covered
- Twenty-four-hour emergency line
- All hardware replacements included
- Footage exports and user or credential changes on request
What breaks, and how fast we come
- Camera offline
- Almost always a switch or a cable. Remote fix within the hour if it's software; on-site next day if it's not.
- Sensor low battery
- A coin cell. We swap it on the next visit, or you can, and we'll show you which one it is.
- Lock not responding
- You can't be locked out. Same day on Covered and Managed, and there's always a physical key.
- Recorder full or failed
- We keep a spare drive on the van and copy your retention across. Same day, and nothing is lost.
Request a maintenance quote
Tell us what you have, even if someone else installed it. We'll come and look, tell you what's worth keeping, and quote a plan in writing.
Rather talk? (718) 555-0199